Frequently Asked Questions
My Account

Yes, signing up an account with us helps speed up the checkout process and allows you to keep track of your orders.You may sign up for an account before shopping or create your account before you check out at the shopping cart page.

To create an account, simply click on ‘Sign In’ followed by ‘Create An Account’ and fill in your particulars. To sign in, click on ‘Sign In’ to enter your email address and password.

To reset your password, simple click on 'Sign In' followed by 'Forgot Password'. Enter your Registered mobile number and click on “Submit”. You will receive an OTP to your mobile number and reset your password.

To change your password, sign in to your account and click on “Change Password” from your account overview. Alternatively, you may do so via your Account Details page.

Please sign in to your account and click on ‘Account Details’ under ‘My Account’. You will be able to edit/update your particulars.

Please sign in to your account and click on ‘Overview’ under ‘My Account’. You will be able to edit/update your billing and shipping addresses in your Address Book and save them for your future orders.

By creating an account, you will be able to:
  • Checkout faster by saving your addresses in your Address Book
  • View your order status and history under My Orders
  • Save your favourite items with your Wishlist
  • Enjoy Exclusive Birthday Privileges
  • Receive the Latest News on Promotions, New Arrivals and Online Exclusives
Order
To place an order, simply:
  • Enter your / loved one’s name
  • Choose / enter location where to deliver
  • Shop for the items you are interested in by categories & stores near for your loved ones delivery
  • Sign in to your account
  • Add the items to your Shopping cart
  • Proceed to checkout
  • Enter your billing and shipping addresses
  • Select payment mode
  • Review and confirm your order
  • Make your payment
  • You will receive an email confirmation

After you place your order, you will receive a confirmation email from happygiffy.com & Vendor Store within 15 minutes to inform you that your order has been received. If you did not receive a confirmation email after 15 minutes (please ensure that the email is not sent to your junk folder), this means that we have not received your order and no payment has been received by happygiffy.com & Vendor Store. You are then required to place a new order. To check if your order has been placed, sign in to your account and click on 'My Orders' under 'My Account'. Please contact us at marketing@happygiffy.com for further assistance.

Please check the invoice that was included in your package. If there is any missing item(s) / damaged item(s), please contact marketing@happygiffy.com.

To view on your order information and history, sign in to your account and click on 'My Orders' under 'My Account'. Click on the 'View Order' button that corresponds to your order number.

Delivery Information

To check on your order status, sign in to your account and click on 'My Orders' under 'My Account'. Your order status is reflected next to your order number. If you wish to know more about the order status, please login to your account and check for Order Status Updates. Once you have received the shipment confirmation email, you may track your shipment with the tracking number indicated via the online delivery tracking system / app of the designated delivery company.

To track your order, sign in to your account and click on 'My Orders' under 'My Account'.

Click on the ‘View Order’ button that corresponds to your order number, and select ‘Shipment’ to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email. Thereafter, you may refer to the ‘Shipped By’ field to identify the designated delivery company and visit the respective online tracking system of the designated delivery company.

Order modification / Cancellation

Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

I canceled my order but I would like to add the item(s) from the canceled order back into my shopping cart and make a new order, what should I do?

A canceled order will be recorded in your order history when you make a cancellation. Simply sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View Order’ button that corresponds to your canceled order number, and select Reorder. The items in your canceled order will be added back to your shopping cart and you may opt to reorder the existing items or edit the contents in your shopping bag before you checkout.

If you are paying via Credit/Debit Card (or) pay by using Wallet options and canceled your order before entering your Credit/Debit Card details, a canceled order will be recorded. Simply sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View Order’ button that corresponds to your canceled order number, and select Reorder. The items in your canceled order will be added back to your shopping cart and you may opt to reorder the existing items or edit the contents in your shopping cart before you checkout. Note that you have not been charged for the canceled order.

Your payment may be refunded via Vendor Credit or your original payment mode. Please note that it may take 2 to 5 business days for your Vendor credit to be updated. For refund via your original payment mode, please allow up to 15 business days for payment to be refunded and note that processing time may vary for different issuing banks. Once your refund is processed, you will receive a notification email.

Placing an item in your shopping cart does not guarantee that the item is reserved for you. To ensure that the item(s) is reserved, you are required to complete the checkout process.

If your order was not successfully placed, please kindly check if the correct address, postal code and authentication code (if applicable) were used. Do note that only periods (.) and commas (,) are recognized characters within the fields.

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to marketing@happygiffy.com for further assistance.

Return & Refund Policy

HappyGiffy does NOT accept returns of any edible products. All requests must be made to our Customer Support department within 1 business days of receipt of your order. To protect our customers' health and safety, Happygiffy.com only accepts returns of non-edible items that have not been damaged after delivery to the customer and in case of in the delivery process if the non-edible products gets damaged, a customer has to first call to the HappyGiffy customer support of the issue faced along with the Order no. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition at their expense.

In the event that incorrect merchandise is received by a customer, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the delivery service level from the vendor it was purchased.

In the event that a customer opted for Express Delivery, we (HappyGiffy & item purchase from vendor store) the correct item will be considered as high priority and deliver.

Please contact us at marketing@happygiffy.com with the email subject:Return Request – Your Order Number in case of return request for incorrect / damaged merchandise.

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